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Buyer FAQs

A: Wasteless Market is an ecommerce marketplace empowering sustainable vendors to promote and grow their businesses online, while simultaneously making it easy for buyers to purchase sustainable goods and services. With our aim to fight climate change, we advocate plastic free packaging and every purchase helps to fund some of the world’s best climate crisis solutions.

A: Our Vendors are currently only shipping items within the UK, but we hope to expand our shipping locations elsewhere in the future.

A: From your Wasteless Market account you are able to contact the Vendor to request an exchange or refund. You must contact the Vendor within 14 days to tell them that you want to cancel the order or return the item(s). You then have another 14 days from the day that contact was made to return the goods if you have received them. Perishable or Made-To-Order items are non-refundable unless faulty.

A: To leave feedback or a review you will need a Wasteless Market account. Once you have purchased the item, you will be able to leave a comment or review for the Vendor's Store or specific product purchased.

A: Every order is sent directly from the Vendor and will arrive in plastic-free packaging. The estimated delivery time should be listed on the product page. As soon as your items are on their way, you will receive a confirmation email from Wasteless market. You can also contact the Vendor via the Wasteless Market messaging centre from your account.

A: No, you can purchase products without an account. However, by having an account you can: view your order history, contact vendors (via the Wasteless Market messaging centre), leave feedback for your purchases, add items to your wishlist or comparison list, request returns, exchanges and refunds.

A: Each vendor sets their own shipping costs, to get a shipping estimate, you need to first add a product to your trolley and then fill out the shipping estimate below the product, and costs will be displayed in your basket before a purchase is finalised.

A: We use Stripe as our third party payment gateway which accepts various payment methods such as Visa, Mastercard, American Express, Google Pay and Apple Pay plus more.

A: Feel free to contact us with your question at: hello@wastelessmarket.co.uk